Policies

Cancellation/Rescheduling

While booking your appointment, you will be required to put down a credit card in order to hold your spot. Nothing will be charged to your card at time of booking. Any cancellation or rescheduling that is less than 24 hours notice will result in your card being charged for 100% of your scheduled services. We often have waiting lists for services, so if you know you will not be able to make your appointment, please call us at your earliest convenience. We understand emergencies happen, if adjustments to your appointment need to be made becasue of this please contact us as soon as you can!

Tardy

If you are more than 10 minutes late to your scheduled appointment, your appointment will be considered a no show and 100% of the scheduled services will be charged to your card on file. If you are late, we cannot guarantee complete service and ending time will remain the same.

No Call/No Show

If you do not call to make other arrangements for your appointment and you do not show up, you will be blocked from booking future appointments.

Refunds

The cost of the service is not only for the cost of the product but also our time. Refunds are not permitted. However, every measure will be taken in order to ensure complete satisfaction. Refunds on facial and waxing services are not permitted. Should you purchase skincare or products to take home and the are broken upon your opening, please contact me within 5 days to receive a replacement.

Lash Services

New Client Fill

This is for anyone coming to me with lashes on from another lash artist. I book out more time to ensure I have enough time to go through and fix anything if needed. If lashes are beyond repair you will need to have them removed and have a full set put on. You must have at least 40% of extensions remaining to get the fill price. *Aftercare kit included

All Clients

All clients must have 40% of lash extensions remaining in order to get the fill price. Please Schedule your fills accordingly

Cleanliness and Hygiene Policy at The Wellness Bahr

We are dedicated to providing a clean, safe, and relaxing environment for all of our clients and technicians. To maintain the highest standards of hygiene, comfort, and service quality, we kindly request all clients adhere to the following cleanliness and hygiene guidelines:

Personal Cleanliness
Clients are expected to arrive for appointments bathed and clean. Please avoid coming directly from the gym, outdoor activities, or any other physically strenuous or sweat-inducing activity. We kindly ask that you shower and change into clean attire prior to your visit. For optimal comfort and safety, please ensure your skin is free from excessive dirt, oil, and sweat when receiving services.
Odor Considerations
To maintain a pleasant and neutral environment for all clients, please avoid wearing strong fragrances such as perfumes, colognes, or body sprays. These scents can be overwhelming in a spa setting and may trigger sensitivities or allergies in others. We also request clients to avoid coming to their appointments with lingering odors, including body odor or the smell of smoke (e.g., tobacco or vaping products). Showering and wearing clean clothing will help ensure a fresh and welcoming experience for everyone.
Policy on Intoxication and Drug Use
At The Wellness Bahr , the health and safety of both our clients and technicians are our top priority. To maintain a safe and professional environment, we require that neither clients nor technicians exhibit signs of intoxication or impairment from alcohol or recreational drug use. Signs of intoxication, such as impaired coordination, slurred speech, or noticeable odors of alcohol or substances, may compromise the safety and well-being of all parties involved. Clients or technicians who appear to be under the influence will not be permitted to proceed with services or duties, as this may pose risks to their safety and the quality of care provided. This policy is in place to ensure a safe, respectful, and high-quality experience for everyone at our spa.
Respect for Shared Spaces
The cleanliness and comfort of shared spa spaces are a priority. Please wash hands thoroughly before any services and after using restroom facilities. Clients are encouraged to inform the spa staff if they are feeling unwell or have any communicable condition. Rescheduling your appointment in such cases ensures the well-being of all patrons and staff.
Technician Hygiene Standards
All spa technicians are trained to uphold rigorous hygiene standards, including wearing clean uniforms, sanitizing tools and equipment between clients, and washing hands thoroughly before and after each service. Clients can feel confident that their health and safety are treated as our top priority.
Non-Compliance
If a client arrives for an appointment without adhering to these cleanliness guidelines, the technician may request the client to clean up before proceeding with services. In certain cases, the appointment may need to be rescheduled. Our goal is to create a welcoming and relaxing environment, and your cooperation in maintaining these standards is greatly appreciated. Thank you for your understanding and commitment to upholding the cleanliness and professionalism of The Wellness Bahr. If you have any questions or concerns, please feel free to speak with a member of our team. We look forward to providing you with a rejuvenating and enjoyable spa experience.

At The Wellness Bahr Day Spa (“The Wellness Bahr,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book appointments, purchase products or gift cards, complete forms, or receive services at our spa.

By using our website or services, you agree to the terms outlined below.

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Information We Collect

We may collect the following information:

Personal Information

Name
Phone number
Email address
Billing and payment information
Mailing address
Emergency contact information
Date of birth (when required for services)
Appointment history
Gift card purchases and balances

Health & Treatment Information

To safely perform spa and skincare services, we may collect:

Skin concerns and conditions
Allergies or sensitivities
Medications affecting the skin
Relevant medical history disclosed during consultation
Treatment notes and progress photos (with consent where applicable)

Website & Device Information

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type
Device information
Website activity and browsing behavior
Cookies and analytics data

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How We Use Your Information

We use your information to:

Schedule and manage appointments
Process payments and gift card purchases
Provide customized spa and skincare services
Communicate regarding appointments, reminders, promotions, and updates
Improve our services and website experience
Maintain treatment records
Comply with legal and tax obligations
Prevent fraud or misuse of our services

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Marketing Communications

With your consent, we may send:

Appointment reminders
Promotional emails or text messages
Special offers
Spa updates and announcements

You may unsubscribe or opt out at any time by:

Clicking “unsubscribe” in emails
Replying STOP to text messages
Contacting us directly

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Payment Information

Payments may be processed through third-party payment providers and booking platforms. We do not store full credit card information on our servers.

While we take reasonable precautions to protect your information, no method of online transmission or storage is guaranteed to be completely secure.

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Cookies & Analytics

Our website may use cookies and analytics tools to:

Improve website functionality
Understand visitor behavior
Personalize user experience
Measure marketing performance

You may disable cookies through your browser settings, though some website functions may not operate properly.

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Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third parties only when necessary to:

Process payments
Operate booking software
Send appointment reminders or marketing communications
Maintain website functionality
Comply with legal obligations

These third parties are required to maintain the confidentiality of your information.

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Client Photos & Media

Before-and-after photos or treatment images will never be used publicly without your explicit consent.

If consent is provided, images may be used for:

Educational purposes
Marketing
Social media
Website content

You may revoke photo consent at any time by contacting us.

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Data Security

We implement reasonable safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

However, no electronic storage system or online platform can guarantee absolute security.

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Retention of Information

We retain client records only as long as necessary to:

Provide services
Maintain treatment history
Comply with legal, tax, insurance, or licensing requirements

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Your Rights

Depending on your location, you may have the right to:

Request access to your information
Request corrections to inaccurate information
Request deletion of certain personal data
Withdraw consent for marketing communications

To make a request, please contact us directly.

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Children’s Privacy

Our services and website are not intended for children under 13 years of age without parental consent. We do not knowingly collect personal information from children under 13.

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Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites.

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Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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Contact Information

For questions regarding this Privacy Policy or your information, please contact:

The Wellness Bahr Day Spa

Kalispell, Montana

Email: info@thewellnessbahr.coml]

Phone: 406-471-2620

Website: www.thewellnessbahr.com